Why Telecom Operators Need Modernized OSS/BSS Platform?

Keeping up with current market trends and providing a flawless customer experience is the secret of today’s business success. If we talk mainly about the telecom sector, their customers expect self-service, personalized experience, and cross-channel presence. And to meet customer’s expectations, they need to transform their management infrastructure.   

OSS and BSS are core components of the telco industry, as they comprisemultiple functional blocks, including CRM, Billing, Order Management, Network Operation, Customer Service, Account Management, and many more. Customers today expect service providers to keep pace with the digital experience, but legacy OSS/BSS models are not designed for digital experience.  

Why do OSS and BSS Platforms Need Modernization? 

• With the convergence of network on Internet Protocol (IP) and changes in business standards and market behavior, the load on OSS and BSS has significantly increased greater than ever before. Telecom operators need an agile OSS/BSS Telecom Software with an excellent service layer architecture and better customer experience management in the current marketing landscape. 
• With the emergence of 5G-enabled services and an anticipated surge in IoT, AI,  AR/VR, it is challenging for the telecom industry to meet demands to support new business models without changing their OSS and BSS software. 
• Traditional OSS and BSS platforms are unable to give a self-service experience to users. As long as human intervention is there, the platform will be error-prone and require high maintenance. Today’s operators need OSS/BSS software that can respond automatically to services and products needed for clients. 

How to Upgrade OSS/BSS?

Adopting cloud technology is the best way to upgrade your management infrastructure. Telcom companies should adopt an agile, flexible, scalable cloud-based microservices architecture from monolithic and traditional systems. OSS/BSS systems become faster, resilient, more effective, and reliable by adopting the cloud. It also enablesthe innovation of new offerings quickly.   

Adopting cloud-native technology to upgrade business support and operational support systems to make it model-driven BSS and OSS has become a hot topic in the telecom industry. Migrating your system to the cloud helps achieve great flexibility and lowers the cost of BSS/OSS operation. Excelacom’s experience and expertise in BSS/OSS cloud transformation make digitalization easy. Our own IT solutions for telecom are designed and developed to comply with agile microservice-based architecture, ensuring full automation of platform integration, quick deployment, and cloud readiness.  

The Benefit of Adopting Excelacom’s Cloud-native Technology:

Moving to the cloud brings a plethora of benefits, out of which, few are mentioned below – 

• Accele rat modernization of BSS/OSS software with cloud-native technology is in high demand in today’s market.
• Automation of service delivery business processes increases the ability to respond to customer requirements quickly.
• Meeting customer’s expectations and providing them personalized services. 
• Full utilization of the potential of 5G services. 
• Enables operators to eliminate excessive spending on hardware, insteadonly pay for what you need. 
• With auto scalability of the cloud, you get zero downtime with infrastructure resizing. 
• Leverage the benefit of multi-zone availability of the cloud, allowing low turnaround time for customers across different zones.

Conclusion– Modernization of BSS/OSS software with cloud-native technology is in high demand in today’s market. We have delivered many successful projects on cloud transformation through out the years and have been helping clients with an all-in-one vendor experience.